Refunds & Returns

Last updated: 1 February 2024

Thank you for shopping at gommm.co.uk. If, for any reason, you are not completely satisfied with a purchase, please read our policy on refunds and returns.

The following terms are applicable to all products purchased from Go Mmm.

Key Points

If you require a refund or a replacement for a valid reason (see below), the original order must be returned back to us first, before said refund or replacement can commence.

Both a refund and replacement cannot be given for any single item, partial or otherwise.
You must wait 7 full working days for your order to arrive from the date of dispatch before a return or refund can be processed (unless you requested tracked shipping). If a refund or return has been processed this way, the original order must be returned back to us if it does eventually get delivered. If you require further assistance on how to return your order, please contact us at info@gommm.co.uk.
If you require a refund or return for your order, please DO NOT thrown away your sweets in the bin; doing so will automatically disqualify eligibility for a refund or return as all goods must be returned first before a refund can be issued.

Definitions

For the purposes of this Refunds & Returns Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Go Mmm, 124 City Road, London EC1V 2NX (correspondence address only).
Goods refer to the items offered for sale on this website.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to gommm.co.uk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: info@gommm.co.uk

By visiting this page on our website: https://gommm.co.uk/pages/contact

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days
The Goods are in the original packaging
The Goods were not used or damaged

The following Goods cannot be returned:

The supply of Goods made to Your specifications (create your own) or clearly personalised.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Conditions for Refunds

Please note, we are unable to refund your order if:

The Goods are displayed as ‘Delivered’ by Royal Mail with the correct GPS coordinated and/or delivery photo
The Goods have been stolen from a nominated Royal Mail ‘Safe Place’
The Goods have been eaten in any quantity

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Please contact us at info@gommm.co.uk for details on where to return your order.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend you request an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: